First Contact

Your first contact will either be via internet platform or phone call.

  • Phone call: In the event you have to leave a message please go ahead and do so and someone will return your call within 24-48 business hours. It’s helpful for you to know who the therapist is that you want to schedule with and either select their extension or leave a message for a staff member to get you in touch with that person.

  • Internet: In the event you send your information via the internet it’s good to provide as much as possible so you can be matched with the most appropriate therapist prior to the return of your request. This way once you receive your callback we will be ready to move forward with making sure we can support you in your time of need.

  • Live person: In the event you call and receive a live person you will provide information about what your needs are. If you already know the clinician you want to work with, great, if not we can help with that. Upon your conversation you will be informed of the work we do and how we can help you.

Scheduling your first appointment

Once you have been contacted and are ready to schedule your appointment we will send you a link to our electronic health record system (EHR) where we house all important information. This link will afford you the opportunity to fill out your intake forms online and electronically submit them to your selected clinician. Please make sure your forms are filled out 3 days prior to your appointment so the clinician will have what they need and feel prepared for their first encounter with you. In the link there will be quite a few forms to fill out but may not take you more than 30 minutes to do so. You will be required to keep a credit or debit card on file to secure your appointment. We do accept HSA if that’s your method of choice. When scheduling your appointment please keep in mind that this slot is held for you and only you so please make sure if you can’t make it that you let your therapist know 24 hours prior to your appointment.

Meeting your therapist

It’s okay to arrive early to meet your therapist. Once you arrive there is a waiting area for you to sit and your therapist will be out to get you. By now your therapist should have been able to review your forms and have a brief idea of why you are there. And if you’re nervous, it’s okay, that may just make two of us. After all, it’s a pleasure to be trusted in someone’s most vulnerable time in their life. Once you meet your therapist face to face, let the journey begin. Don’t be afraid to ask questions of your therapist that’s what we are here for.